PRIVACY POLICY
Effective Date: June 2026
Welcome to Elevation Care Solutions!
We are committed to protecting your privacy and maintaining the confidentiality of the information you share with us.
This Privacy Policy, Terms of Use, and SMS Disclosure explains how we collect, use, store, protect, and disclose information when you visit our website, request services, submit forms, communicate with us, or otherwise interact with Elevation Care Solutions.
By accessing or using our website, you agree to the practices described in this Policy.
How We Use Your Information
At Elevation Care Solutions, LLC, we use the information you voluntarily provide to better understand your needs, connect you with appropriate services, and deliver compassionate, client-centered care. The information we collect helps us provide personalized support, improve service quality, and maintain effective communication with clients, families, referral partners, and community stakeholders.
We may use your information to:
- Conduct consultations and service inquiries
- Evaluate eligibility and support needs
- Develop individualized care and support plans
- Coordinate services and care arrangements
- Connect clients with qualified caregivers and support professionals
- Schedule appointments, assessments, and follow-up visits
- Process referrals and intake requests
- Manage employment applications and recruitment activities
- Facilitate billing, payments, and administrative functions
- Respond to questions, requests, and customer support inquiries
- Improve website functionality and user experience
- Monitor service quality and client satisfaction
- Maintain records and documentation as required
- Meet legal, regulatory, and compliance obligations
- Send service-related communications and important updates
- Provide educational resources, newsletters, and marketing communications when consent has been provided
In addition, we may use aggregated, anonymous, or de-identified information to evaluate service effectiveness, improve operational performance, identify trends, support quality improvement initiatives, and enhance the programs and services we provide throughout the communities we serve.
Website Use
Elevation Care Solutions grants users a limited, non-exclusive, non-transferable, and revocable license to access and use this Website for lawful purposes only. Users agree to provide accurate information when submitting forms, maintain the security of any login credentials, comply with applicable laws, and use the Website in a manner that respects the rights of others.
You may not use the Website for any unlawful, fraudulent, harmful, disruptive, or unauthorized activity.
Account Security
Certain portions of the Website may require registration, account credentials, or secure portal access. You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account. If you suspect unauthorized access or security concerns, you agree to notify Elevation Care Solutions immediately.
Electronic Communications
By voluntarily providing your contact information, including your phone number and email address, you consent to receive communications from Elevation Care Solutions. These communications may include appointment reminders, scheduling notifications, service updates, employment-related communications, customer support responses, referral updates, and other operational communications related to our services.
Message frequency may vary. Standard message and data rates may apply. You may opt out of text message communications at any time by replying STOP. For assistance, reply HELP or contact our office directly. Consent to receive electronic communications is not a condition of receiving services.
Privacy & Healthcare Information
Elevation Care Solutions is committed to protecting personal information and maintaining safeguards designed to comply with applicable privacy and healthcare regulations, including HIPAA and related federal and state privacy laws where applicable.
While we utilize reasonable administrative, technical, and physical safeguards to protect information, no method of electronic communication or data transmission can be guaranteed to be completely secure. Users should avoid transmitting highly sensitive information through unsecured email or text messaging whenever possible.
User Conduct
When using this Website, you agree not to interfere with Website operations, introduce malicious software, engage in fraudulent activity, harass or threaten others, upload unauthorized content, violate intellectual property rights, disclose confidential information without authorization, or violate any applicable law or regulation.
Elevation Care Solutions reserves the right to restrict or terminate access for users who violate these Terms.
Intellectual Property
All Website content, including logos, trademarks, branding elements, graphics, text, service descriptions, documents, images, videos, marketing materials, and other proprietary content, is owned by or licensed to Elevation Care Solutions and protected under applicable intellectual property laws.
No portion of the Website may be copied, reproduced, distributed, modified, published, transmitted, displayed, or otherwise used without prior written permission from Elevation Care Solutions.
Copyright Concerns
If you believe that content appearing on this Website infringes upon your copyright, please contact us with sufficient information identifying the copyrighted material, the allegedly infringing content, your contact information, and supporting documentation so that we may investigate the matter appropriately.
Third-Party Websites
The Website may contain links to third-party websites or services for your convenience. Elevation Care Solutions does not control and is not responsible for the content, privacy practices, security, availability, or terms of use of any third-party website. Accessing third-party websites is done at your own risk.
Website Communications & Contact Forms
Elevation Care Solutions may provide various communication tools through our website, including contact forms, appointment scheduling requests, referral submissions, consultation requests, intake forms, live chat features, and other customer service communication channels. These tools may be operated directly by Elevation Care Solutions or by trusted third-party service providers acting on our behalf.
When you interact with these features, we may collect information such as your name, phone number, email address, inquiry details, service interests, appointment requests, referral information, and the content of messages you choose to submit.
The information collected through website communications is used to respond to inquiries, schedule appointments, coordinate services, process referrals, provide customer support, improve service delivery, enhance the user experience, and maintain quality assurance standards. We use this information solely for legitimate business and service-related purposes and in accordance with applicable privacy and data protection requirements.
SMS Terms & Conditions
By providing your mobile phone number and opting in, you agree to receive SMS messages from Elevation Care Solutions. Messages may include appointment reminders, service updates, referral notifications, employment opportunities, customer support communications, and other important information related to our services.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP.
Elevation Care Solutions, LLC does not sell, rent, or share SMS consent or mobile phone information with third parties for marketing purposes.
How We Store and Protect Information
Elevation Care Solutions, LLC implements administrative, technical, and physical safeguards to help protect personal information and confidential client data. These safeguards may include secure password protection, encrypted communications, restricted access controls, employee privacy training, secure document storage, and secure information disposal procedures.
We retain information only as long as necessary to provide services, fulfill legal and regulatory obligations, comply with healthcare and employment requirements, and support legitimate business operations. Information is maintained in accordance with applicable federal and state laws, healthcare privacy regulations, insurance requirements, and record retention standards.
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